Delivery & Returns

Subject to stock availability, we aim to dispatch within 5 working days of processing your order (orders placed on Friday or Saturday will take slightly longer).

Delivery within the UK:

Standard Delivery Service 2 day delivery (following the date of dispatch) at a flat rate of £5.95 using MyHermes

Note:  This service is not available for food hamper or wine orders.

Please note that a signature is REQUIRED on receipt of the order. If no-one is available to sign for the order, please telephone us on 01264 852701 to arrange delivery to a ‘secure’ location. Gastro Nicks cannot assume responsibility for any orders delivered to ‘secure’ locations without signature. This is done entirely at your own risk.

Next Day Delivery Flat rate of £7.95 using InExpress.

Next day delivery can only be guaranteed on orders placed by 12pm between Monday and Thursday each week.  It is not possible to request next day delivery on online orders placed outside of these times.

Saturday Delivery For orders placed by midday on a Friday, Saturday delivery can be organised, but this will incur an additional charge of £12. To arrange, telephone 01264 852701

To beat the Christmas rush, make sure you post before the recommended last posting date.

Your last posting dates within the UK for Christmas are:

Standard Courier Service – 18th December (our standard UK delivery service)

Next Day Special Delivery – 20th December (either Royal Mail or Parcelforce signed for services).

Please note that for food and hamper orders this will be the last dispatch date until Thursday 3rd January, 2018.

Delivery to: EIRE, EUROPE* & Rest of the World*

Standard Service By Arrangement, please call 01264 852701 for prices.

*Please note that we have no control over local customs authorities and cannot be held responsible should they wish to confiscate any particular items, delay shipment or charge import duty.

Alcohol Policy

Alcoholic drinks can be purchased on this web site for delivery solely within the United Kingdom. By agreeing to these terms and conditions, you confirm that if purchasing alcohol you are of at least the minimum legal age required by your Country to purchase and consume alcohol.  Pursuant to the Licensing Act 2003 it is an offence for any person in the United Kingdom under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £5,000.

Returns

If you are not entirely satisfied you may return your selection to us in a saleable condition for either refund or exchange at any time within 7 days of purchase. Please note that goods are returned at your own cost and we recommend the use of a registered postal service for your protection.  If the goods are being returned due to an error on our part, your postal costs will be refunded.   Please allow up to one week once you have returned your parcel for any exchange to be processed or refund to be credited.

You can return goods to us using Royal Mail or other courier services at their then current stated rates.

Non-Refundable Items

Please note that we are unable to accept returns of fresh food goods or food hampers due the nature of the fresh products. If you wish to return an item or items paid for with a Gastro Nicks Gift Voucher, we will only be able to issue you with another Gift Voucher to the value of the item(s) returned.

All orders received will be paid in Pounds sterling.

Gastro Nicks Ltd
Unit 4 Garlands Trading Estate,
Cadley Road,
Collingbourne Ducis,
Wilts SN8 3EB.
Tel: 01264 852701
Email:enquiries@gastronicks.co.uk